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At Carnival by DUJRA, we take pride in the craftsmanship and quality of each one of our handmade items. Please review our shipping policy below for detailed information on our shipping process, costs, and timeframes.

Processing Time

  • Handmade Craftsmanship: Each item is crafted by hand, which can take up to 2-3 weeks to complete. We appreciate your patience as we ensure the highest quality for your order.

  • Order Processing: After the crafting period, all orders are processed within 1-3 business days (excluding weekends and holidays). You will receive an email notification once your order has been shipped.

Shipping Rates and Delivery Estimates

  • Domestic Shipping: We offer a flat rate of £6.99 for standard shipping within the United Kingdom. Estimated delivery time is 5-7 business days after order processing.

  • International Shipping: We offer international shipping to most countries. Shipping rates and delivery times vary based on the destination. Estimated delivery time for international orders is 10-20 business days after order processing.

Shipping Confirmation and Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the provided link to monitor its progress until it reaches you.

  • Multiple Shipments: If your order contains multiple items, they may be shipped separately. You will receive tracking information for each shipment.

Customs, Duties, and Taxes

  • International Orders: Carnival by DUJRA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping Restrictions

  • PO Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.

  • Delivery Issues: Carnival by DUJRA is not responsible for delays caused by the carrier, customs, or other external factors. If you experience any issues with your delivery, please contact the carrier with your tracking information for assistance.

Lost or Damaged Packages

  • Claims: If your package is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Contact Us If you have any questions, or need further assistance, please feel free to contact our customer service team at [].

We are here to help and ensure your shopping experience with Carnival by DUJRA is a pleasant one.

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